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it-operations-management
The chapter explores the challenges and responsibilities of managing IT operations in a large company, including maintaining network availability and handling outages.
1 chapter across 1 book
The Phoenix Project (2013)Gene Kim, Kevin Behr & George Spafford
Chapter 1
In Chapter 1 of The Phoenix Project, Bill Palmer, Director of Midrange Technology Operations at Parts Unlimited, is unexpectedly promoted to VP of IT Operations following the sudden departure of his CIO and boss. Despite his reluctance and concerns about the political dangers of the role, he must meet with the CEO Steve Masters to discuss the organizational changes and his new responsibilities. The chapter sets up the high-stakes environment of IT management within a struggling company facing competitive pressure and internal turmoil.