manual-workarounds-in-it

In Chapter 2 of The Phoenix Project, Bill Palmer, newly appointed VP of IT Operations, confronts a critical payroll failure affecting hourly employees, which threatens compliance with labor laws and union relations. He quickly assesses the business impact with finance and operations managers, learning about the complex, manual payroll processes and the potential fallout of delayed or incorrect payments. The chapter also introduces Bill's initial challenges in his new role, including navigating internal politics and the neglected state of the IT facilities.