soda-workshop

The chapter details the SODA workshop process, emphasizing a two-pass approach where cognitive mapping facilitates participant ownership and deeper analysis of complex problems. It illustrates the practical application of SODA in consultancy through a case study with an ideologically-driven recruitment agency, highlighting the critical importance of managing the consultant-client relationship, trust-building, and expectation-setting. The chapter also discusses the initial problem construction phase using non-directive interviewing supported by cognitive mapping, underscoring the need for professional judgment and flexibility in unique project contexts.

The chapter traces the evolution and limitations of traditional 'hard' systems thinking approaches such as systems engineering, systems analysis, and operational research, which assume clearly defined objectives and efficient solutions. It highlights the failure of these methodologies in addressing complex, ill-defined managerial problems, leading to the development of Soft Systems Methodology (SSM) as a more suitable approach for messy, changing problem situations. Additionally, the chapter illustrates the practical application of SODA and cognitive mapping in a workshop setting, demonstrating how addressing intangible strategic issues early facilitates better understanding, communication, and commitment among stakeholders, thereby enabling more effective traditional analysis later.