employee-control-and-de-skilling
It highlights how workers are controlled through rigid procedures, reducing their roles to mechanical tasks and stripping away skill and autonomy.
1 chapter across 1 book
The McDonaldization of Society: Into the Digital Age (2019)George Ritzer
Chapter 6 explores the concepts of predictability and control within McDonaldized occupations, highlighting how scripting and standardized procedures dominate various industries from fast food to education and healthcare. It examines the transformation of employees into mechanical-like workers, the loss of autonomy even in skilled professions like piloting, and the increasing automation and control over both processes and products, including digital environments. The chapter also discusses how these mechanisms extend beyond physical workplaces into online settings, emphasizing the pervasive nature of McDonaldization.